Policy & FAQ
Policies
1. Appointment Booking and Cancellations
Booking: Appointments can be made via our website, phone, or in-person. Please provide accurate information about your dog’s size, coat condition, and behavior.
Cancellations: If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a cancellation fee of up to 50% of your initial grooming cost.
2. Matting and Knots
Extra Charge: If your dog’s coat is matted or has significant knots, an additional charge of 30€ will apply. This covers the extra time and care needed to safely brush out the knots before grooming.
3. Final Cost
Complexity and Time: The final cost depends on the complexity of the groom and the time taken, which is influenced by:
Dog’s size
Coat length and condition
Behavior (including excitable, difficult, or aggressive behavior)
Special considerations for elderly or overweight dogs
4. Additional Charges
Extended Grooming Time: Additional costs may apply if the grooming takes longer due to heavily soiled coats, presence of parasites, or other unforeseen circumstances.
Nail Trimming and Filing: This service will be performed only if the dog allows it. If your dog becomes too stressed or aggressive, we recommend visiting your vet for nail trimming.
5. Health and Safety
Parasites: Dogs with parasites (fleas, ticks) will incur additional charge of 20€ for the necessary cleaning and handling. Severe cases may require rescheduling.
Behavior: Aggressive or overly excitable dogs may be refused service for safety reasons. Please inform us in advance if your dog has any behavioral issues.
6. Payments
Methods: We accept cash, cards, and mobile payments.
Deposit: A deposit may be required for certain services or during peak seasons.
Frequently Asked Questions (FAQ)
Q1: How often should I groom my dog?
A: The frequency of grooming depends on your dog’s breed, coat type, and lifestyle. Typically, dogs should be groomed every 4-8 weeks. Consult with our groomers for personalised advice.
Q2: What should I do if my dog has special needs or medical conditions?
A: Please inform us of any special needs or medical conditions when booking the appointment. This allows us to prepare and provide the best care possible for your dog.
Q3: Can I stay with my dog during the grooming session?
A: For the safety and comfort of all pets, we do not allow owners to stay during the grooming session. This helps reduce distractions and anxiety for the dogs.
Q4: What happens if my dog gets stressed during grooming?
A: Our groomers are trained to handle dogs with care and patience. If a dog becomes too stressed, we may pause the session or recommend rescheduling. For extremely stressed or aggressive dogs, we suggest visiting a vet.
Q5: Do you offer services for elderly or overweight dogs?
A: Yes, we do. However, these dogs may require more time and care, which could result in additional charges. Please provide us with this information when booking.
Q6: What is included in a full grooming service?
A: A full grooming service includes a bath, blow-dry, brush-out, haircut, nail trimming (if the dog allows), ear cleaning, and a sanitary trim.
Q7: How do you handle dogs with parasites?
A: If parasites are detected, additional charges will apply for the necessary cleaning and treatment. Severe infestations may require the appointment to be rescheduled after appropriate treatment.
Q8: What if my dog has a heavily soiled coat?
A: Heavily soiled coats may require extra time and care, resulting in additional charges. Regular grooming can help prevent this.
Q9: Can you trim my dog’s nails if they are aggressive?
A: Nail trimming will be done only if the dog permits it. If a dog becomes too aggressive or stressed, we recommend visiting your vet for nail trimming.